PRIVACY & INFORMATION

Privacy Policy

Last Updated: August 2, 2026

Carlson Guitars respects the privacy of visitors to this website. This Privacy Policy explains what information may be collected, how it may be used, and the choices available to visitors.

Information You Provide

Carlson Guitars collects personal information when you voluntarily provide it through the website or related communications.

This may include:

• Your name

• Your email address

• The contents of a contact-form message

• Information you provide when discussing a commission, available instrument, repair, warranty matter, or other inquiry

• Your email address and, when requested, your name when joining an availability or email-update list

• Any other information you choose to provide

Please do not submit passwords, payment-card information, Social Security numbers, medical information, or other sensitive personal information through the general contact form.

How Information Is Used

Information collected through the website may be used to:

• Respond to questions and inquiries

• Discuss commissions and current availability

• Provide customer, instrument, warranty, or repair support

• Send requested updates concerning completed guitars or other Carlson Guitars announcements

• Maintain reasonable customer, instrument, and business records

• Administer the website and protect it from misuse, fraud, or unlawful activity

• Meet applicable legal, tax, accounting, and recordkeeping obligations

Submitting the general contact form does not automatically subscribe you to promotional or availability emails.

Email Updates and Availability List

Visitors may have the opportunity to voluntarily provide an email address to receive updates from Carlson Guitars.

These messages may include:

• Announcements when a completed guitar becomes available outside of a private commission

• Information about dealer or direct-sale availability

• Occasional Carlson Guitars news or closely related announcements

Joining the list is optional and is not required to contact Carlson Guitars, commission an instrument, purchase a guitar, or receive customer support.

Email addresses collected for this purpose may be stored and processed through an email-distribution or website service provider used by Carlson Guitars.

You may unsubscribe at any time by using the unsubscribe method included in an email or by contacting Carlson Guitars directly. An unsubscribed address may be retained on a suppression list solely to ensure that the request continues to be honored.

Commercial emails must provide recipients with a clear way to opt out of future messages, and those requests must be honored in accordance with applicable requirements.

Carlson Guitars will not add someone to the availability list merely because that person submitted a contact inquiry, unless the person separately requested or agreed to receive those updates.

Website Hosting and Contact Forms

This website is created and hosted using Hostinger Website Builder.

Information submitted through a website form may be processed or stored by Hostinger as part of providing website and form services. Submissions may also be delivered to Carlson Guitars through email or stored within website-management tools.

Hostinger and any other service providers used to operate the website handle information according to their own terms and privacy practices.

Cookies and Similar Technologies

Carlson Guitars does not currently intend to use Google Analytics, Meta Pixel, or similar advertising-tracking integrations directly.

However, the website platform, embedded content, and outside services may use cookies, pixels, local storage, or similar technologies for functionality, security, analytics, personalization, or their own business purposes.

Where a cookie-preference tool is available, visitors may be given the opportunity to manage optional cookie categories.

Browser settings may also allow visitors to block, limit, or delete cookies. Disabling cookies may affect the operation of certain website features or embedded content.

Embedded Content

This website may contain embedded videos, social-media feeds, or other material provided by third parties, including YouTube and Facebook.

Viewing or interacting with embedded content may allow those services to receive information such as:

• Your IP address

• Browser or device information

• The page you visited

• Cookie or account information associated with the third-party service

• Your interaction with the embedded content

Carlson Guitars does not control the information collected by those outside services. Their handling of information is governed by their own privacy policies and settings.

External Links

This website may contain links to third-party websites and services, including:

• YouTube

• Facebook

• Fourthwall

• Reverb

• Authorized Carlson Guitars dealers

• Other outside websites or services

Carlson Guitars does not control those websites or their privacy practices. Once you leave this website, information you provide or activity occurring on the destination website is governed by that service’s own terms and privacy policy.

Sharing of Information

Carlson Guitars does not sell or rent personal information collected through this website.

Information may be disclosed when reasonably necessary:

• To website, email, hosting, or other service providers used to operate the business

• To an authorized dealer, repair professional, shipping provider, or other party when necessary to fulfill a customer’s request

• When the customer requests or authorizes the disclosure

• To comply with applicable law, legal process, or a lawful government request

• To protect the rights, safety, property, or security of Carlson Guitars, its customers, or others

• In connection with a future sale, transfer, or reorganization of the business, subject to applicable requirements

Only information reasonably necessary for the particular purpose should be shared.

Information Retention

Contact-form submissions, email correspondence, and related information may be retained for as long as reasonably necessary to:

• Respond to an inquiry

• Maintain customer and instrument records

• Document commissions, estimates, purchases, repairs, or warranty matters

• Provide ongoing owner support

• Meet legal, tax, accounting, insurance, or recordkeeping obligations

• Resolve disputes or protect legitimate business interests

Information associated with the availability or email-update list may be retained while the individual remains subscribed.

When someone unsubscribes, the address may be removed from active mailing lists while being retained on a suppression record so that future messages are not sent accidentally.

Information that is no longer reasonably needed may be deleted or anonymized. The FTC advises businesses to collect only information they need, safeguard what they retain, and dispose of information when there is no longer a legitimate reason to keep it.

Information Security

Carlson Guitars takes reasonable measures intended to protect information received through the website and related business communications.

However, no website, email service, transmission method, or electronic-storage system can be guaranteed completely secure. Visitors should avoid submitting confidential financial information, account credentials, or other sensitive information through the general contact form or ordinary email.

Your Choices

You may contact Carlson Guitars to:

• Ask what personal information you previously provided

• Correct or update that information

• Request deletion of information

• Unsubscribe from availability or announcement emails

• Ask a question about how your information is handled

Some information may need to be retained when reasonably necessary for transaction records, warranty administration, legal obligations, fraud prevention, dispute resolution, or continuing customer support.

Children's Privacy

This website is intended for a general audience and is not directed toward children under 13.

Carlson Guitars does not knowingly use the website to collect personal information from children under 13. A parent or guardian who believes a child has submitted personal information may contact Carlson Guitars to request its deletion.

Changes to This Policy

This Privacy Policy may be updated when the website, business practices, service providers, or applicable requirements change.

The “Last updated” date at the beginning of the policy indicates when it was most recently revised.

Contact

Questions about this Privacy Policy or information submitted through the website may be directed to:

Carlson Guitars
Pittsburgh, Pennsylvania
Cody@Carlson-Guitars.com